Updated May 20, 2025
Privacy Policy
Version 2.1, Revision 4
Security
We know your data is of paramount importance to you and your business. We take protecting your data seriously. That is why all communications with you is conducted using HTTPS and your data is encrypted.
Our infrastructure uses trusted providers with the intent to ensure data is protected at all times and only accessible by those for whom it is intended.
Privacy
Rivalado is a supplier of digitisation and technology process improvement services. This privacy policy explains how Rivalado collects, holds, uses and discloses personal information, and is applicable to all of services we provide. We have developed this privacy policy to provide our customers and users with clear answers to questions about how we collect, hold, use and disclose personal information, and to outline the rights of individuals for which we hold personal information.
What information we collect
We may collect information, including personal information relating to you and your use of our services from a variety of sources; some of this information is collected directly from you and some is collected from your interaction with our services, your company, or from third parties. How and what information we collect about you will depend on the way that you use our services.
Information we generally collect
- Contact information: When you provide us with your contact information, whether through use of our services, creation of an account, or via interaction with our sales or customer support team, we collect your contact information. This may include personal information, such as your name and email address.
- Content you provide to us through the use of our services: We collect and store content that you post, this content includes any information about you and the company that you may choose to include.
- Usage information: We collect usage data about you whenever you interact with our services.
- Device and browser data: We collect data from the device you use to access our services, such as your IP address, operating system, browser details and time of visit. This information may also tell us your location.
Where is personal information located?
Your personal information will be held by Rivalado in Australia though may be transferred overseas depending on the service required. We will advise you of this when you engage us for services.
How we use the information we collect
Personal information
We may, from time to time, use the personal information we collect from you or that you provide to us to:
- Contact you directly regarding our services
- Provide you with proper access to and use of our services
- Help you use our services
- Contact you to provide customer service support
- Research the effectiveness of our websites, marketing, advertising and sales efforts
- Keep you informed and up to date with our services
- Sell or market our services to you
Our use of your personal information is limited to these purposes, unless permitted by law, no personal information about a user is collected, without an appropriate entity first obtaining the consent of the data subject to the collection, use, dissemination, or processing of that information.
Website Visitors
When you use our Services as a Visitor, we may use your personal information to:
- Contact you for marketing purposes: We may send you news and information about our products or services that you either request from us, or we believe may interest you (unless prevented by law). In most cases, we will contact you via email.
- Manage our services: We may use your personal information to provide our services and improve those services. Some of these include;
- Monitoring, maintaining and improving our services and features.
- Enforcing our contracts and policies when we are made aware of potential breaches of the security of personal information
- Preventing potentially illegal, undesirable, or abusive activities
- Responding to requests for information required by law, such as subpoenas, warrants or other mandatory information requests.
- Profiling for marketing purposes: As part of our marketing efforts, we may combine information about you from third party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve your experience.
Who do we share personal information with?
We will only share your personal information with third parties only in the ways that are described in this privacy policy or those that require specific service components, which will be discussed with you when you engage us for services.
In most cases, the personal information that we disclose to our staff or service providers will be directly necessary for us to deliver our services to you. However, there may be other occasions where we need to disclose your personal information to our staff, service providers, professional advisors or other third parties.